Cancellation Policy

 To protect your reservation investment dollars, SNCV strongly urges each Tenant to purchase the Trip Preserver™ Travel Plan, a travel insurance plan offered through Red Sky Travel Insurance offered at time of booking. Information provided in section TRAVEL INSURANCE AND MANDATORY EVACUATION. In the event of a cancellation by Tenant, Tenant shall receive a refund of all payments made by Tenant, less any insurance elected, fees incurred such as cancellation fee of $300, processing fee, paid travel insurance (if applicable), credit card fees, plus all applicable taxes if the Property is re-rented on the terms set forth herein. If the Property is not re-rented on the terms set forth herein, Tenant will NOT be entitled to a refund of any rent payment made hereunder. If Agent deems it advisable to reduce the rental amount in order to re-rent the Property, Agent may do so without notice to Tenant. In such event, any refund due to Tenant will be reduced. Whether or not the Property is re-rented, Tenant, rather than Agent, shall be responsible for seeking reimbursement of any fees paid by Tenant to Agent for goods, services, or benefits procured by Agent from third parties for the benefit of Tenant that may have been paid out prior to Tenant’s cancellation. SNCV reserves the right to cancel a reservation with an overdue balance without notification. SNCV reserves the right to cancel a reservation with or without cause, at its sole discretion. Except for cancelations due to the Tenant’s default under this Agreement, SNCV shall issue a full refund for all payments made by a Tenant within thirty (30) days of such cancelation. Except for permitted cancelations under this Agreement, Guest is responsible for all amounts payable to or by SNCV for any Tenant cancelation, including but not limited to all fees associated with credit card chargebacks or any other similar fees received by SNCV associated with unpermitted Guest cancelations. 

TRAVEL INSURANCE AND MANDATORY EVACUATION 

 (a) Tenant may elect to purchase the Trip Preserver™ Travel Plan, a travel insurance plan offered through Red Sky Travel Insurance. This plan includes coverage for trip cancellation, trip interruption and travel delay, emergency medical expenses, baggage delay and loss, rental car damage, as well as access to emergency assistance service. Insurance coverage is subject to limitations, exclusions, terms and conditions. A complete description of coverage/insurance policy can be found at https://trippreserver.com. The cost for this plan has been offered at time of booking to be included in Tenant’s initial payment. If Tenant wishes to purchase this plan, you must check in the designated area at time of booking an agreement which states that travel insurance is desired. This Agreement is not intended to serve as a substitute for the policy or to define any of the policy terms or provisions. All questions concerning coverage or claims should be directed to Red Sky Travel Insurance at 1-866-889-7409. 

NOTE: TENANT’S DECISION WITH RESPECT TO THE PURCHASE OF TRIP INTERRUPTION INSURANCE WILL AFFECT TENANT’S RIGHTS IN THE EVENT OF A MANDATORY EVACUATION. SEE PARAGRAPH 

(b) BELOW. (b) If state or local authorities order a mandatory evacuation of an area that includes the Property, Tenant shall comply with the order. Upon compliance, Tenant will be entitled to a refund of the prorated rent for each night that Tenant is unable to occupy the Property because of the order. However, Tenant will NOT be entitled to a refund if, prior to taking possession of the Property: (i) Tenant refused insurance offered by Agent that would have compensated Tenant for losses or damages resulting from loss of use of the Property due to a mandatory evacuation order, or (ii) Tenant purchased such insurance. Tenant is advised that such insurance must be purchased prior to a storm being named in order to be eligible for coverage for hurricane-related issues such as mandatory evacuation. 

TRAVEL INSURANCE IS NON-REFUNDABLE AFTER 14 DAYS FROM THE DATE OF PAYMENT AND/OR BOOKING AND IS NON-TRANSFERABLE.